Shipping policy
Welcome to JAZIRA. We are committed to delivering your order safely and as quickly as possible.
Processing Time
• All orders are processed within 1–3 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During new drops, launches, or high-demand periods, processing times may be slightly longer.
Shipping Locations
JAZIRA currently ships:
• Australia-wide
• New Zealand
• Selected international countries
If your country is unavailable at checkout, please contact us for support.
Estimated Delivery Times
Australia
• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days
International
• Standard International Shipping: 7–21 business days
• Delivery times may vary depending on customs and local carriers.
Shipping Costs
Shipping costs are calculated at checkout based on:
• Delivery location
• Shipping method
• Order size and weight
JAZIRA may offer free shipping promotions during selected campaigns or drops.
Order Tracking
Once your order has been shipped, you will receive:
• A shipping confirmation email
• A tracking number to monitor your delivery
Please allow up to 24 hours for tracking updates to appear.
Customs & Import Duties
International customers may be responsible for:
• Customs fees
• Import taxes
• Duties charged by their country
These charges are not controlled by JAZIRA and are the customer’s responsibility.
Delayed or Lost Packages
JAZIRA is not responsible for delays caused by:
• Postal services
• Customs clearance
• Incorrect shipping information provided by the customer
If your package appears lost or delayed, contact the shipping carrier first, then email our support team for assistance.
Incorrect Address
Please ensure your shipping address is correct before placing your order.
JAZIRA is not responsible for orders shipped to incorrectly entered addresses.
Damaged Orders
If your order arrives damaged:
1. Take clear photos of the package and item
2. Contact us within 48 hours of delivery
3. Include your order number in the email
We will work to resolve the issue as quickly as possible.
Contact
For shipping questions or support, contact:
Email: support@jaziraclo.com
Website: JAZIRA Official Website